This privacy policy (together with our terms and conditions provides information on how Tracki (Pty) Ltd (referred to in this notice as "Tracki", "we" or "us") uses personal & company data relating to users (referred to in this policy as "you") of the Tracki application (the "Application") or any Tracki website ("Website") and related services and website (together referred to in this policy as the "Services").
Please read this privacy policy carefully to understand our practices regarding your personal and company data and how we will treat it.
If you create a business profile or access the Website, you will be asked to provide us with certain registration information in order to create a Tracki profile and receive the related Services.
Registration information may include:
Your registration information may be used to:
We may collect information about the device you use to download the Application or access the Website, including, where available, the device's unique device identifiers, operating system and mobile network information, for system administration purposes. We may also collect information about the computer you use to visit the Website, including session data and your IP address. We may associate this kind of device information with the registration information referred to in the sections above for customer services and system administration purposes and will treat the combined information as personal data in accordance with this policy for as long as it is combined.
In order to use the Application, we require and you authorise Tracki to have and make use of the following, but not limited to:
We collect accounting, fulfilment, warehouse or other systems data through the Application, the Website and directly from you. We may also collect additional data relating to your business activities, for example:
This additional data is used for analysis and statistical purposes.
If you contact us (via email, webform, telephone, post or otherwise), we may collect and retain your contact details and your communication for the purpose of handling and responding to your query, keeping records of communications and improving our customer services.
With your permission, we may also collect information about your geo-location through the Application to enable us to provide location based services and tailor the offers/promotions you receive through the Application.
When you use the Application or Website, we may also automatically collect and store certain information in our server logs to get a better understanding of how people use the Application and Website, for system administration purposes, and to ensure we provide a good user experience and customer service. This type of information includes "clickstream" data (i.e. information about when, how, and what parts of the Application or Website you use), viewed and exit pages as well as date or time stamps.
We may use the data we collect about you, on an anonymous basis only, for analysis and statistical purposes, for example to analyse how many users are visiting or ordering from particular venues at particular times, food preferences, and the characteristics of such users, for example their age or gender. Statistics and results of analysis (anonymised and without reference to your personal data) may be shared with our selected partners, including insurance providers, vehicle tracking partners , their suppliers for the purpose of improving the customer experience or offering.
Our Websites use cookies and similar technologies.
We may also use your personal data for the purposes of:
We may share statistics and results of analysis with selected third parties.
We may also disclose your personal data for the purposes outlined below to third parties, including:
We may also share your information with other selected third parties, including: strategic business partners, in connection with the purposes described in this privacy policy; advertisers and advertising networks that require the data to select and serve relevant adverts to you and others; and analytics and search engine providers that assist us in the improvement and optimisation of the Website.
Your personal data is stored in electronic records maintained by us and/or our service providers. Whilst we are based in the South Africa, our service providers may have servers located overseas, where the laws may not give the same level of protection to personal data as within South Africa. By submitting your personal data to us, you consent to the transfer, storing and processing of your personal data in countries outside of South Africa.
If you create a user ID, a passcode or any other authentication information as part of our security procedures, you must treat such information as confidential. You must not disclose it to anyone else and must take appropriate steps to keep your information secure by not using an obvious login name and ensuring that you keep your passcode confidential and change it regularly. If you know or suspect that anyone other than you, or anyone authorised by you, knows your user ID, passcode or any other authentication information, you must promptly notify us using the contact details below. You are entirely responsible for all activities that occur through use of your user ID, even if another person was using your account at the relevant time. We are not responsible for any losses or liabilities arising out of or in connection with any unauthorised use of the Application or Website.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted via the Application or Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
As mentioned above, we may also use your personal data to provide you with information about our products and services, which may be of interest to you. If you do not want us to use your information in this way, we will give you the opportunity to opt-out of receiving any such marketing communications at the point where you provide us with your contact details and in each subsequent marketing communication that we send to you. Please note that if you opt out from receiving marketing communications, we may still contact you about service-related issues, such as where we make any changes to the Application or Website, or the terms of this policy.
Your use of the Application will also be subject to the privacy policies of any app store provider and/or operator ("App Store Provider") from whom you have downloaded the Application ("App Store Policies"). The Application and Website may also contain links to other third party websites and services including through advertising and social media tools and widgets such as those provided by Facebook and Twitter ("Third Party Sites and Services"). The links to these Third Party Sites and Services are provided for your convenience only. Your use of the Third Party Sites and Services will be governed by their terms and conditions and privacy policies (if any) ("Third Party Terms"). It is your responsibility to read the Third Party Terms. You acknowledge that we have no control over the Third Party Sites and Services and are not responsible for them.
You may request removal of your live profile at any time by sending an email to us at admin@tracki.co.za.
We may however retain certain aspects of your profile and other personal details for the purposes of maintaining records of our dealings with you, analysis and statistics.
We may remove your profile in accordance with clause 2(e)(iii) of our terms and conditions, including in the circumstances where you breach our terms or have not used our Services for a substantial period of time.
You have the right, in certain circumstances, to object to us processing your personal data or to request that your personal data is corrected or deleted. Please contact us to discuss this as required.
We may change this policy at any time. Your continued access or use of the Application or Website after such a change signifies your acceptance of the updated or modified policy. We may email registered users about any material changes to the policy and we may notify you of a change to this policy when you next start the Application or access the Website. The new policy may be displayed on-screen via the Application or Website and you may be required to agree to it to continue your use of the Application or Website. The date this policy was last updated appears at the top of this document.
If you have any queries in relation to the processing of your personal data by Tracki (Pty) Ltd, please contact us: